Service 4.0: technology-enabled customer-centric supply chains

By:

Kang, Parminder Singh

Contributor(s):

Material type: Text

TextSeries: Springer Briefs in Service SciencePublication details: Springer Cham 2024Description: xv, 78 pISBN:

9783031638749

Subject(s):

DDC classification:

658.7 KAN

Summary: This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field. (https://link.springer.com/book/10.1007/978-3-031-63875-6)

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks		1	Available		008519

Table of contents:
Front Matter
Pages i-xv
Download chapter PDF
Introduction to Service 4.0 and Customer-Centric Supply Chains
Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat
Pages 1-10
Role of Big Data in Customer-Centric Service-Based Supply Chains
Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat
Pages 11-33
Analytics Models for Customer-Centric Service-Based Supply Chains
Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat
Pages 35-55
Achieving Customer-Centricity Through Data Analytics: Case Study on Women’s Clothing E-Commerce Reviews
Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat
Pages 57-70
Future of Customer-Centric Service-Based Supply Chains
Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat
Pages 71-78
[https://link.springer.com/book/10.1007/978-3-031-63875-6]

This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems.

It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data.

The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field.

(https://link.springer.com/book/10.1007/978-3-031-63875-6)

There are no comments on this title.

to post a comment.