MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02975nam a2200265 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250503124625.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250503b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9783031638749 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.7 |
| Item number |
KAN |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kang, Parminder Singh |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service 4.0: |
| Remainder of title |
technology-enabled customer-centric supply chains |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Springer |
| Place of publication, distribution, etc. |
Cham |
| Date of publication, distribution, etc. |
2024 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xv, 78 p. |
| 365 ## - TRADE PRICE |
|---|
| Price type code |
EUR |
| Price amount |
49.99 |
| 490 ## - SERIES STATEMENT |
|---|
| Series statement |
Springer Briefs in Service Science |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Table of contents:<br/>Front Matter<br/>Pages i-xv<br/>Download chapter PDF <br/>Introduction to Service 4.0 and Customer-Centric Supply Chains<br/>Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat<br/>Pages 1-10<br/>Role of Big Data in Customer-Centric Service-Based Supply Chains<br/>Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat<br/>Pages 11-33<br/>Analytics Models for Customer-Centric Service-Based Supply Chains<br/>Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat<br/>Pages 35-55<br/>Achieving Customer-Centricity Through Data Analytics: Case Study on Women’s Clothing E-Commerce Reviews<br/>Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat<br/>Pages 57-70<br/>Future of Customer-Centric Service-Based Supply Chains<br/>Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat<br/>Pages 71-78<br/>[https://link.springer.com/book/10.1007/978-3-031-63875-6] |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems.<br/><br/>It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data.<br/><br/>The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field.<br/><br/>(https://link.springer.com/book/10.1007/978-3-031-63875-6) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business logistics |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Supply chain management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Wang, Xiaojia |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Son, Joong Y |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jat, Mohsin |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| Source of classification or shelving scheme |
Dewey Decimal Classification |
