People management skills in practice: a case study collection

Table of contents:
Introduction

Laurie L. Levesque



Case Preparation and Analysis for Students

Gina Vega and Rob Edwards



Part I Creating a Positive Climate and Organizational Culture



Case 1 Quiet Springs: Engaging Your Team as a New Leader

Quinn W. Cunningham, Apryl L. Roach, and Eugene J. Kutcher



Case 2 Building a (New) Company Culture at Ma Reilly's Cafe

Laurie L. Levesque and George C. Kokoros



Case 3 Reveal a Mistake to the Boss? Trust and Psychological Safety in a Market Research Team

Amanda S. Patel



Case 4 The Outspoken Contractor: Inclusion and Conflict Across Organizational Boundaries

Gina Vega



Part II Navigating Power Relationships



Case 5 Employee Voice at Bitfrost: Different Perspectives of Managers and Employees to Voice Behavior

Matheus Fonseca



Case 6 The Undermined Manager: Diversity, Influence Tactics, or Inexperience?

Holly Chiu



Case 7 The Chairman’s Jokes: Dealing with a Leader’s Inappropriate Behavior

Ralf Mehnert-Meland



Part III Handling Workplace Conflict



Case 8 Place of Hope and the Board Meeting Disruption

Roland J. Kushner



Case 9 Conflict Unveiled: Intergroup Blame Between Information Technology Teams

Ankur Nandedkar and Roger S. Brown



Case 10 Bias or Poor Training? The Wine Train Incident

Monika L. Hudson and K. O. Hunter



Part IV Managing Cross-Cultural Challenges



Case 11 Culture Clash and the Unraveling of an Immigrant Entrepreneur’s American Dream

Rifat Mahmud, Joy A. Jones, and Elizabeth A. McCrea



Case 12 Trust and Communication Across Borders: Leadership Challenges at Ellume Health

George C. Kokoros and Laurie L. Levesque



Case 13 When in Rome (or Manila …): Where Business, Law, and Ethics Meet

Ralf Mehnert-Meland



Part V Motivating Subordinates and Fostering Engagement



Case 14 Employee Retention in a PR Firm: Generational Differences or Insufficient Incentives?

Holly Chiu and Laurie L. Levesque



Case 15 Colleagues or Sloths? Collaboration and the Allocation of Credit for Contribution

Gina Vega



Case 16 Sandy Shores Care Center: A Long-Term Care Staffing Crisis

Lindsey J. G. Creapeau and Kevin Hansen

(https://www.routledge.com/People-Management-Skills-in-Practice-A-Case-Study-Collection/Levesque/p/book/9781032353074?srsltid=AfmBOoqfHdpDNIWvUZZ20EM74r2CDaMV_Wcm1BA099vNBu_N8qDXTk1W)

This practical text covers the essential aspects of managing employees, providing relevant and interesting case studies to enable students to develop the management skills and approaches needed at all levels. The book includes a wealth of case studies across industries including public relations, gaming, food service, healthcare, and nonprofits, and hailing from several regions and cultures (including Australia, the Philippines, US, and Taiwan).

The five core sections of the text each focus on a specific managerial skillset: dilemmas managers face when creating a positive work culture, power and influencing others, conflict within a team, managing a cross-cultural team, and motivating and fostering employee engagement. Within each section, short case studies feature real-life situations and managers who had to assess and respond to various challenges with subordinates, colleagues, or their immediate boss. Each case is supported by a case synopsis, reflective questions, and related learning activities. Instructors have access to teaching notes for each case that provide detailed discussion questions, an overview of concepts and their academic references, advanced reading suggestions, and activities that can be employed in class or as supplemental learning assignments.

Comprehensive and practical, this case textbook is perfect core reading for any postgraduate managerial skills course, MBA, professional qualifications in management and leadership, and degree apprenticeship programmes.

(https://www.routledge.com/People-Management-Skills-in-Practice-A-Case-Study-Collection/Levesque/p/book/9781032353074?srsltid=AfmBOoqfHdpDNIWvUZZ20EM74r2CDaMV_Wcm1BA099vNBu_N8qDXTk1W)