Cruise management: information and decision supports systems

Contributor(s):

Material type: Text

TextPublication details: Springer Wiesbaden 2012Description: xi, 249 pISBN:

9783834932723

Subject(s):

Cruise operations

DDC classification:

387.5 PAP

Summary: Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume. (https://link.springer.com/book/10.1007/978-3-8349-7159-3)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Operations Management & Quantitative Techniques	387.5 PAP (Browse shelf(Opens below))	1	Available		008879

Table of contents:
Front Matter
Pages I-XI
Download chapter PDF
Cruise Passenger Choice Behavior Analysis & Implications for Service Design
Tim Martikke, Constanze Weisser
Pages 1-18
Employee Scheduling On Board
Ines Nee, Florence Faber
Pages 19-56
Factors Influencing the Degree of On-Board Content Engagement – A Qualitative Study
Lena Olech, Insa Beckmann
Pages 57-73
IFRS in der Kreuzfahrtindustrie Problematik der Ertragserfassung, Abschreibung, Rückstellung und Zweckgesellschaften
Karl Doan, Minela Sinanovic
Pages 75-103
Exploring the IT-enabled Optimisation Potential of Cruise Excursions
Michael Hrušovský, Konstantin Noeres
Pages 105-113
Royal Caribbean: An IT based View
Alexandra Hauser, My Linh Truong
Pages 115-137
Optimising Complaint Management Workflow on Board
Jens Kaulbars, Elena Nunn
Pages 139-171
Determinants of Onboard Spending
Sini Markkanen, Linda Pieszek
Pages 173-184
Mobile Infotainment – IT Solutions for Cruise Ships
Christian Krause, Kenan Degirmenci
Pages 185-203
Creating Network Effects for the Cruise Web 2.0
Julia Lüer, Björn Meier, Carolin Rauscher
Pages 205-222
Revenue Management System for the Cruise Industry: A Simulation Study
Donghui Ma, Jin Sun
Pages 223-232
IT-Enabled Beer Exchange at the Upper Deck Bar
Peter Hackstedt
Pages 233-247
Back Matter
Pages 249-249

[https://link.springer.com/book/10.1007/978-3-8349-7159-3]

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

(https://link.springer.com/book/10.1007/978-3-8349-7159-3)

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