International management in service firms: environments, strategies and operations

By:

Klimkeit, Dirk

Contributor(s):

Material type: Text

TextSeries: Classroom Companion: Business (CCB)Publication details: Springer Cham 2024Description: xviii, 708 pISBN:

9783031503443

Subject(s):

Management strategies

DDC classification:

658.049 KLI

Summary: This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management. Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility. The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises. (https://link.springer.com/book/10.1007/978-3-031-50345-0)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Operations Management & Quantitative Techniques	658.049 KLI (Browse shelf(Opens below))	1	Available		007885

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Previous	658.022 ALT Enterprisewide resource planning : theory and practice	658.045 MAS Handbook of qualitative research methods for family business	658.049 HIL International business: competing in the global marketplace	658.049 KLI International management in service firms: environments, strategies and operations	658.05 ANN Data analytics for business: foundations and industry applications	658.054678 IBI From industry 4.0 to quality 4.0:	658.15 DUF Numerical methods in computational finance: a partial differential equation (PDE/FDM) approach	Next

Table of contents:
Front Matter
Pages I-XVIII
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The International Environment for Service Firms
Front Matter
Pages 1-1
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Introduction: Services in International Business
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 3-24
International Service Business and Globalization
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 25-55
Development of International Trade and Investment in Services
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 57-88
National Differences in the Environment of Service Firms
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 89-130
The International Monetary and Financial Environment
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 131-166
Trade Protectionism and Economic Integration
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 167-196
International Market Entry and Policy
Front Matter
Pages 197-197
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The Entry into Foreign Service Markets
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 199-255
The Multinational Service Firm and Its Strategies
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 257-300
International Organization and Change in Service Firms
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 301-332
Shared Services and Business Process Outsourcing
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 333-356
International Corporate Governance
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 357-384
International Ethics and Corporate Social Responsibility
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 385-416
The Ongoing Management of Multinational Service Firms
Front Matter
Pages 417-417
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Global Service Marketing
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 419-489
Global Account Management
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 491-526
Global Service Delivery and Project Management
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 527-567
Global Financial Management
Dirk Klimkeit, Pengji Wang, Huiping Zhang
Pages 569-625
(https://link.springer.com/book/10.1007/978-3-031-50345-0)

This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management.

Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility.

The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises.

(https://link.springer.com/book/10.1007/978-3-031-50345-0)

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