Improving quality in healthcare: questioning the work for effective change

By:

AndersonWallace, Murray

Contributor(s):

Downham, Nick

Material type: Text

TextPublication details: Sage London 2024Description: xii, 210 pISBN:

9781529733051

Subject(s):

DDC classification:

362.1068 AND

Summary: This book is for anyone who is interested in improving quality in healthcare. It will appeal to those who are traditionally responsible for quality matters, as well as practicing clinicians and leaders. Unusually, it will also be as relevant to those who have the keenest interest in the quality of care - interested citizens. It is a deliberate antidote to the anti-intellectual, QI tool driven, mechanistic approach that still dominates much of healthcare quality improvement work. The authors - both of whom have extensive experience of working in and around quality issues in healthcare at a national, regional and local level - challenge such approaches, which they believe fail to take account of patient and organisational context and invite reductionism, cherry picking, atomisation of complex issues, leading ultimately to simplistic and unsustainable outcomes. Key features of the book: · An exploration of some of the often-overlooked and misunderstood core concepts of quality; their history and meaning in a contemporary context. · A framework to “question the work" using four interconnected conceptual domains as a valuable framework to consider improving quality and reducing failure demand. · Critical re-examination of the dominant approaches to change that are frequently adopted in “quality” work, many of which have been rooted in scientific management that have failed to live up to their promise – particularly transformational. · Exploring how an inter-disciplinary perspective can reframe aspects of quality thinking. (https://in.sagepub.com/en-in/sas/improving-quality-in-healthcare/book274113#description)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Public Policy & General Management	362.1068 AND (Browse shelf(Opens below))	1	Available		008909

Table of Contents:

Chapter 1: Context Chapter 2: The History of Quality in Healthcare Chapter 3: Cultures of Quality Chapter 4: Understanding Variation – Tensions and Dilemmas Chapter 5: Demand, Capacity and Utilisation Chapter 6: Understanding Failure Demand Chapter 7: Principles to Avoid Failure Demand Chapter 8: Defragmenting to Integrate Chapter 9: Understanding the Specialist, Generalist and Citizen Muddle Chapter 10: Supporting the Human System of Work Chapter 11: Understanding Need Chapter 12: Conclusion

This book is for anyone who is interested in improving quality in healthcare. It will appeal to those who are traditionally responsible for quality matters, as well as practicing clinicians and leaders. Unusually, it will also be as relevant to those who have the keenest interest in the quality of care - interested citizens.

It is a deliberate antidote to the anti-intellectual, QI tool driven, mechanistic approach that still dominates much of healthcare quality improvement work. The authors - both of whom have extensive experience of working in and around quality issues in healthcare at a national, regional and local level - challenge such approaches, which they believe fail to take account of patient and organisational context and invite reductionism, cherry picking, atomisation of complex issues, leading ultimately to simplistic and unsustainable outcomes.

Key features of the book:

· An exploration of some of the often-overlooked and misunderstood core concepts of quality; their history and meaning in a contemporary context.

· A framework to “question the work" using four interconnected conceptual domains as a valuable framework to consider improving quality and reducing failure demand.

· Critical re-examination of the dominant approaches to change that are frequently adopted in “quality” work, many of which have been rooted in scientific management that have failed to live up to their promise – particularly transformational.

· Exploring how an inter-disciplinary perspective can reframe aspects of quality thinking.

(https://in.sagepub.com/en-in/sas/improving-quality-in-healthcare/book274113#description)

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