Powering the lean enterprise: how to streamline operations, improve quality, and gain customer loyalty

Table of contents:
Introduction
Acknowledgments
About the Author
1. What Is Lean?
2. Lean Thinking
3. Lean Mindset
4. Lean Culture
5. The 4 Lean Rules and 5 Lean Principles
6. Choosing Lean
7. Lean Transformation Roadmap
8. Lean Leadership
9. Five Common Lean Pitfalls and How to Avoid Them
10. Kaizen Workshop
11. Kata
12. Change Is Hard
13. The Human Behavior Model: A Historical Perspective
Summary
Index
[https://www.routledge.com/Powering-the-Lean-Enterprise-How-to-Streamline-Operations-Improve-Quality-and-Gain-Customer-Loyalty/Artzberger/p/book/9781032830315?srsltid=AfmBOoq3Xpca_wrY5phtGn1uFvp7j8QXfYMkJ5uE1iAAqqVthYd_mnaF]

The goal of Lean is to identify and eliminate nonessential and non-value-adding steps in business processes to streamline operations, improve quality, and gain customer loyalty. Implementation of Lean technologies for many prestigious Fortune 500 companies as well as smaller companies has netted larger profit margins, higher-quality products and services, improved employee engagement, increased customer satisfaction, and lower operating costs. The return on investment regarding Lean initiatives has been stellar. This book introduces basic Lean rules and principles in a variety of simulated case studies drawn from the author’s professional experiences as a Lean coach, trainer, and manager. In each instance, the author presents a different scenario for implementing Lean technologies.

(https://www.routledge.com/Powering-the-Lean-Enterprise-How-to-Streamline-Operations-Improve-Quality-and-Gain-Customer-Loyalty/Artzberger/p/book/9781032830315?srsltid=AfmBOoq3Xpca_wrY5phtGn1uFvp7j8QXfYMkJ5uE1iAAqqVthYd_mnaF)