MARC details
| 000 -LEADER |
|---|
| fixed length control field |
07067nam a22002777a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250421102150.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250421b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781032412412 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
303.6 |
| Item number |
JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Johnson, Amy Janan |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Personal conflict management: |
| Remainder of title |
theory and practice |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Routledge |
| Place of publication, distribution, etc. |
New York |
| Date of publication, distribution, etc. |
2025 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 366 p. |
| 365 ## - TRADE PRICE |
|---|
| Price type code |
GBP |
| Price amount |
74.99 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Table of contents:<br/>List of Toolbox Resources<br/><br/>List of Cases<br/><br/>Preface<br/><br/>Acknowledgments<br/><br/>SECTION I: The Nature of Interpersonal Conflict and Its Causes<br/><br/>1. Conflict in Everyday Life: An Introduction<br/><br/>What Is Interpersonal Conflict?<br/><br/>Interpersonal Conflict Is Different From Argument, Persuasion, or Compliance‑Gaining<br/><br/>Seven Assumptions About Interpersonal Conflict<br/><br/>Beneficial Aspects of Interpersonal Conflict<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>2. Causes and Explanations for Conflict<br/><br/> Conflict Topics Are Not Necessarily Conflict Causes<br/><br/> Conflict Behaviors Are Motivated by Reasons That Make Sense<br/><br/> Conflict Behaviors are Learned<br/><br/> Goal Interference Causes Conflict<br/><br/> Four Main Goals During Conflict<br/><br/> Understanding the Causes of Conflict through Theory<br/><br/> Theories Influencing Conflict Management Studies<br/><br/> Summary<br/><br/>Chapter Resources<br/><br/>3. Competitive and Cooperative Conflict Approaches<br/><br/>The Competitive Perspective<br/><br/>The Cooperative Approach<br/><br/>Interests Versus Positions<br/><br/>Applications of Patterns of Competitive and Cooperative Conflict<br/><br/>Which Approach to Conflict Is Best?<br/><br/>Constructive and Destructive Conflict<br/><br/>Supportive and Defensive Climates<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>4. Sociocultural Context and Conflict<br/><br/>Sex and Gender<br/><br/>Race<br/><br/>Age and Generation<br/><br/>The Taking of Privilege<br/><br/>Mastering Conflict Management Research<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>5. How Power and Trust Affect Conflict<br/><br/>Power<br/><br/>Trust<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>SECTION II: Conflict Management Skills<br/><br/>6. Listening<br/><br/>The Listening Process<br/><br/>Barriers to Effective Listening<br/><br/>Listening in Competitive and Cooperative Bargaining<br/><br/>Types of Listening<br/><br/>Eight Steps for Effective Listening During Conflict<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>7. Personality Traits Related to Conflict and Intrapersonal Conflict<br/><br/>What Is a Conflict Style?<br/><br/>Personality Styles<br/><br/>Conflict Management Styles<br/><br/>Three Conflict Management Strategies<br/><br/>Conflict Styles Across Cultures<br/><br/>Communication Styles That Impact Conflict<br/><br/>Conversational Style<br/><br/>Personality Variables Related to Conflict<br/><br/>Intrapersonal Conflict<br/><br/>Transforming Dysfunctional Communication<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>8. Negotiation<br/><br/>What Is Negotiation?<br/><br/>Contrasting Approaches to Negotiation<br/><br/>Negotiation Framing<br/><br/>Competitive Negotiation<br/><br/>Cooperative Negotiation<br/><br/>The Choices Negotiators Make<br/><br/>When Is It Better Not to Negotiate?<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>9. Mediation<br/><br/>Approaches to Solving Conflict<br/><br/>Conflict Coaching<br/><br/>Third-Party Resolution Processes<br/><br/>Mediation<br/><br/>Mediator Approaches<br/><br/>E-Mediation<br/><br/>The Balanced Model of Mediation<br/><br/>Problem Solving<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>10. Conflict Assessment<br/><br/>Understanding Conflict Comprehensively<br/><br/>Simpler Conflict Analysis Tools<br/><br/>Comprehensive Conflict Analysis Tools<br/><br/>Transformation Is the Key to Changing Conflict<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>SECTION III: Conflict in Context<br/><br/>11. Managing Difficult People in Conflict and the Aftermath of Conflict<br/><br/>Bullying<br/><br/>Causes of Bullying<br/><br/>The Bullying Process<br/><br/>Strategies for Victims<br/><br/>Managing the Aftermath of Conflict: Anger, Apologies, Forgiveness and Reconciliation<br/><br/>Anger<br/><br/>Anger and Strong Emotions<br/><br/>Apologies <br/><br/>Forgiveness<br/><br/>Reconciliation<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>12. Families and Conflict<br/><br/>The Family as a Communication System<br/><br/>Conflict Processes and the Family<br/><br/>Privacy Management<br/><br/>The Dark Side of Family Conflict<br/><br/>Conflict Management Skills for Families<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>13. Conflict in Romantic Relationships and Friendships<br/><br/>Romantic Relationships and Conflict<br/><br/>Conflict Topics Among Intimates<br/><br/>Conflict in Relationships: Good or Bad?<br/><br/>When Conflict Turns Violent<br/><br/>Friendship and Roommate Conflict<br/><br/>Relationship Maintenance and Conflict Among Romantic Partners and Friendships<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>14. Conflict at the Workplace<br/><br/>The Workplace Is a Unique Context<br/><br/>Workplace Communication<br/><br/>The Nature of Groups<br/><br/>Conflict in the Work Setting<br/><br/>Preventing and Managing Conflict at Work<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>15. Intercultural Conflict<br/><br/> Culture<br/><br/> Intercultural Interpersonal Relationships<br/><br/> Media and Intercultural Conflict<br/><br/> Theories Related to Intercultural Conflict<br/><br/> New Media and Intercultural Conflict<br/><br/> Summary<br/><br/> Chapter Resources<br/><br/>16. Conflict and Social Media<br/><br/>The World of Social Media<br/><br/>Theories of Online Behavior<br/><br/>Summary<br/><br/>Chapter Resources<br/><br/>Glossary<br/><br/>Index<br/><br/>[https://www.routledge.com/Personal-Conflict-Management-Theory-and-Practice/Johnson-Cionea-McCorkle-Reese/p/book/9781032412412?srsltid=AfmBOoqdVL_SCI0NtIP0xVpXfDpc8Rth9eVW8sAzjj7nmETF1xNFToDP] |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges.<br/><br/>Providing an understanding of the common causes of conflict, this edition continues its discussions of causes of conflict, what affects how conflict occurs and unfolds, and strategies to manage conflict. Separate chapters are dedicated to examining conflict in common, everyday contexts such as families, friendships, the workplace, or on social media. This edition also features updated information and examples, further connections between conflict and communication, a revised chapter on conflict in close relationships, as well as a new chapter on intercultural conflict.<br/><br/>The book is ideal for introductory conflict and communication courses at the undergraduate or graduate level.<br/><br/>An instructor manual, significantly updated as well, is also available online, including summaries of the chapters, activities, a test bank, and sample syllabi and assignments. Please visit www.routledge.com/ 9781032412412<br/><br/>(https://www.routledge.com/Personal-Conflict-Management-Theory-and-Practice/Johnson-Cionea-McCorkle-Reese/p/book/9781032412412?srsltid=AfmBOoqdVL_SCI0NtIP0xVpXfDpc8Rth9eVW8sAzjj7nmETF1xNFToDP) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal Communication |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Problem solving |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cionea, Ioana A |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McCorkle, Suzanne |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Reese, Melanie J |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| Source of classification or shelving scheme |
Dewey Decimal Classification |
