MARC details
| 000 -LEADER |
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| fixed length control field |
02682nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20250411104933.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
250411b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781032537665 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.45 |
| Item number |
HEI |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Heide, Mats |
| 245 ## - TITLE STATEMENT |
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| Title |
Strategic listening: |
| Remainder of title |
How managers, coworkers, and organizations can become better at listening |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc. |
Routledge |
| Place of publication, distribution, etc. |
New York |
| Date of publication, distribution, etc. |
2024 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xvi, 106 p. |
| 365 ## - TRADE PRICE |
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| Price type code |
GBP |
| Price amount |
29.99 |
| 500 ## - GENERAL NOTE |
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| General note |
Table of contents:<br/>Chapter 1: Listening<br/><br/>Chapter 2: Strategic Listening<br/><br/>Chapter 3: Listening Culture<br/><br/>Chapter 4: How you become a better listener<br/><br/>Chapter 5: Listening and leadership<br/><br/>Chapter 6: Coworkership and listening<br/><br/>Chapter 7: How to create strategic listening<br/>(https://www.routledge.com/Strategic-Listening-How-Managers-Coworkers-and-Organizations-Can-Become-Better-at-Listening/Heide-Svingstedt/p/book/9781032537665) |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening.<br/><br/>This book provides answers to the following:<br/><br/><br/>Why is listening important?<br/><br/>What are the barriers to listening?<br/><br/>How can both individuals and organizations become better at listening?<br/><br/>How can organizations develop strategic listening skills?<br/><br/>How does one build a system to improve an organization’s strategic listening? <br/><br/>(https://www.routledge.com/Strategic-Listening-How-Managers-Coworkers-and-Organizations-Can-Become-Better-at-Listening/Heide-Svingstedt/p/book/9781032537665) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Communication in management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Listening culture |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in organizations |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Svingstedt, Anette |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
Book |
| Source of classification or shelving scheme |
Dewey Decimal Classification |
