Stakeholder whispering: (Record no. 10371)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03529nam a22001937a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251022185156.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251022b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781394289523 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.404 |
| Item number | SHA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Shander, Bill |
| 245 ## - TITLE STATEMENT | |
| Title | Stakeholder whispering: |
| Remainder of title | uncover what people need before doing what they ask |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Jersey |
| Name of publisher, distributor, etc. | Wiley |
| Date of publication, distribution, etc. | 2025 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 232p. |
| 365 ## - TRADE PRICE | |
| Price type code | USD |
| Price amount | 34.95 |
| 500 ## - GENERAL NOTE | |
| General note | Preface vii<br/><br/>Acknowledgements xi<br/><br/>Whisper While You Work xiii<br/><br/>Part I: What & Why 1<br/><br/>Chapter 1: Nothing Is As It Seems 3<br/><br/>Chapter 2: More Rolling Stones, Less Coldplay 14<br/><br/>Chapter 3: Everything Is UX 21<br/><br/>Chapter 4: Who Are You? 31<br/><br/>Part II: How Ideas 35<br/><br/>Chapter 5: You Belong 37<br/><br/>Chapter 6: Just Asking Questions 47<br/><br/>Chapter 7: Useful Paranoia 54<br/><br/>Chapter 8: Kill the Cat 59<br/><br/>Chapter 9: Can You Hear Me Now? 65<br/><br/>Chapter 10: A Rigid and Flexible Process 72<br/><br/>Chapter 11: Peeling the Stakeholder Onion 81<br/><br/>Part III: How Hands-on 89<br/><br/>Chapter 12: How to Run a Therapy Session 91<br/><br/>Chapter 13: I Feel You 99<br/><br/>Chapter 14: Starting Broad, Digging Deep 107<br/><br/>Chapter 15: Chunky Segmentation 120<br/><br/>Chapter 16: Gained in Translation 126<br/><br/>Chapter 17: The Art of the (Im)Possible 131<br/><br/>Chapter 18: Bobbing for Apples 139<br/><br/>Chapter 19: Silence Is Golden 144<br/><br/>Chapter 20: Good Questions 151<br/><br/>Chapter 21: Turn It Around 157<br/><br/>Chapter 22: Whispering En Masse 163<br/><br/>Chapter 23: Let's Talk About Bias, Baby 173<br/><br/>Chapter 24: What It's Really All About 179<br/><br/>Chapter 25: Trouble 181<br/><br/>Chapter 26: When You Know You're Done 191<br/><br/>Part IV: Now What 199<br/><br/>Chapter 27: Prequalifying Whisperability 201<br/><br/>Chapter 28: Influence Without Authority 207<br/><br/>Chapter 29: Final Thoughts, Including Some Love for the Stakeholders 218<br/><br/>Index 223 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Learn to uncover what your managers, clients, customers and other stakeholders need before doing what they ask<br/><br/>People don't know what they need. The wants we communicate to others are shaped by our subconscious and the familiar, and limited by what we think is possible. But they don't always reflect our actual needs.<br/><br/>In Stakeholder Whispering: Uncover What People Need Before Doing What They Ask, author Bill Shander demonstrates how to get from your stakeholders' "order"—what they're asking for—to what they really need. You'll learn how to uncover the needs and desires of your clients, colleagues, bosses, customers, and other stakeholders based on what they ask for and how they ask for it, and how to deliver products and services that meet those needs.<br/><br/>Inside the book:<br/><br/>Help your stakeholders accomplish their goals and make the best decisions possible by helping them see what they really need<br/>Shift from executing on tactics driven by others' commands, to strategic action driven by underlying needs<br/>Transform your organization from one filled with "order-takers" into one where people work collaboratively to meet goal-oriented requirements<br/>Perfect for managers, executives, and other business leaders, Stakeholder Whispering will also earn a place on the bookshelves of entrepreneurs, founders, designers, product and project managers, UX experts, data and business analysts, and anyone else hoping to better meet the expectations of their coworkers, managers, clients, and customers. (https://www.wiley.com/en-us/Stakeholder+Whispering%3A+Uncover+What+People+Need+Before+Doing+What+They+Ask-p-9781394289530) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business Communication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Accession Number | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Indian Institute of Management LRC | Indian Institute of Management LRC | General Stacks | 10/16/2025 | 2026.40 | 009207 | 10/16/2025 | 1 | 3117.54 | 10/16/2025 | Book |