From conflict to convergence: coming together to solve tough problems

By:

Fersh, Robert

Contributor(s):

Levison, Mariah

Material type: Text

TextPublication details: John Wiley & Sons, Inc New Jersey 2024Description: xii, 244 pISBN:

9781394198566

Subject(s):

DDC classification:

303.6 FER

Summary: Strategies to achieve meaningful and lasting conflict resolution In From Conflict to Convergence: Coming Together to Solve Tough Problems, two expert collaborative problem solvers deliver an incisive, hands-on guide to de-escalating conflict and constructively engaging with those you disagree with to find better solutions to problems. In this book full of real-life stories and examples, you'll find a collection of tried and tested strategies you can employ immediately as you negotiate and navigate your most seemingly intractable conflicts. You'll learn how finding what the authors call “higher ground” can advance your interests even when facing people and groups you think you have little in common with and how this can set the stage for longer term cooperation. The authors explain how to improve your ability to understand how other people think, feel, and perceive the world around you, and how to use that knowledge to develop mutually beneficial solutions that help advance your interests and the interests of the people you're dealing with. You'll also find: Strategies for distinguishing the message from the messenger, so you can appreciate the arguments and intentions of imperfectly-presented positions Techniques for responding to emotional and powerful conflicts and disagreements without getting lost in argument Ways to find breakthrough solutions to long-term conflicts that have failed to respond to previous attempts at resolution Perfect for business and organizational leaders, board members, community and religious leaders, public servants, mediators, and anyone else looking to find common ground with people with differing views and perspectives, From Conflict to Convergence also speaks to concerned citizens looking for concrete pathways to lessen troubling divides in their workplaces, their communities, and society at large. From Conflict to Convergence is a must-read resource for an increasingly combative and conflicted world. (https://www.wiley.com/en-us/From+Conflict+to+Convergence%3A+Coming+Together+to+Solve+Tough+Problems-p-9781394198566#description-section)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Public Policy & General Management	303.6 FER (Browse shelf(Opens below))	1	Available		006925

Table of content:
Foreword xi

Introduction 1

PART ONE The Path to Higher Ground

CHAPTER 1 Why Solve Problems Together? 11

CHAPTER 2 How to Reach Convergence 27

PART TWO Mindsets

CHAPTER 3 Conflict Can Be Constructive 45

CHAPTER 4 Everyone Gets the Benefit of the Doubt 55

CHAPTER 5 Curiosity Is the Cure 67

CHAPTER 6 Relationships at the Core 77

CHAPTER 7 Seek Higher Ground 87

PART THREE Building Blocks

CHAPTER 8 Map the Terrain 101

CHAPTER 9 Nurture Trust 113

CHAPTER 10 Really Hear Everyone 125

CHAPTER 11 Generate Options for Mutual Gain 139

CHAPTER 12 Take Your Time 151

PART FOUR Process

CHAPTER 13 Discovery and Design 159

CHAPTER 14 Dialogue and Destinations 173

CHAPTER 15 Achieving Consensus and Impact 185

Conclusion: We All Can Be Collaborative Leaders 199

Pocket Guide for Collaborative Problem-Solving 209

Glossary of Key Terms 213

Notes 217

Acknowledgments 233

About the Authors 237

Index 239
[https://www.wiley.com/en-us/From+Conflict+to+Convergence%3A+Coming+Together+to+Solve+Tough+Problems-p-9781394198566#tableofcontents-section]

Strategies to achieve meaningful and lasting conflict resolution
In From Conflict to Convergence: Coming Together to Solve Tough Problems, two expert collaborative problem solvers deliver an incisive, hands-on guide to de-escalating conflict and constructively engaging with those you disagree with to find better solutions to problems. In this book full of real-life stories and examples, you'll find a collection of tried and tested strategies you can employ immediately as you negotiate and navigate your most seemingly intractable conflicts. You'll learn how finding what the authors call “higher ground” can advance your interests even when facing people and groups you think you have little in common with and how this can set the stage for longer term cooperation.

The authors explain how to improve your ability to understand how other people think, feel, and perceive the world around you, and how to use that knowledge to develop mutually beneficial solutions that help advance your interests and the interests of the people you're dealing with.

You'll also find:

Strategies for distinguishing the message from the messenger, so you can appreciate the arguments and intentions of imperfectly-presented positions
Techniques for responding to emotional and powerful conflicts and disagreements without getting lost in argument
Ways to find breakthrough solutions to long-term conflicts that have failed to respond to previous attempts at resolution
Perfect for business and organizational leaders, board members, community and religious leaders, public servants, mediators, and anyone else looking to find common ground with people with differing views and perspectives, From Conflict to Convergence also speaks to concerned citizens looking for concrete pathways to lessen troubling divides in their workplaces, their communities, and society at large. From Conflict to Convergence is a must-read resource for an increasingly combative and conflicted world.
(https://www.wiley.com/en-us/From+Conflict+to+Convergence%3A+Coming+Together+to+Solve+Tough+Problems-p-9781394198566#description-section)

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