Organizational listening and response: (Record no. 8542)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02941nam a22002177a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250115150557.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250115b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783031587788 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.45 |
| Item number | BRA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Brandt, David Randall |
| 245 ## - TITLE STATEMENT | |
| Title | Organizational listening and response: |
| Remainder of title | attending to external stakeholders |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Palgrave Macmillan |
| Place of publication, distribution, etc. | Cham |
| Date of publication, distribution, etc. | 2024 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 240 p. |
| 365 ## - TRADE PRICE | |
| Price type code | EUR |
| Price amount | 149.99 |
| 490 ## - SERIES STATEMENT | |
| Series statement | New Perspectives in Organizational Communication |
| 500 ## - GENERAL NOTE | |
| General note | Table of content:<br/>The Organizational Listening Imperative<br/>David Randall Brandt, William A. Donohue<br/>Pages 1-17<br/>Foundations of Organizational Listening<br/>David Randall Brandt, William A. Donohue<br/>Pages 19-40<br/>A Conceptual Model of Listening and Responding to External Stakeholders<br/>David Randall Brandt, William A. Donohue<br/>Pages 41-70<br/>Capturing and Leveraging the “Voice of the Customer”<br/>David Randall Brandt, William A. Donohue<br/>Pages 71-93<br/>A Program of Research on Organizational Listening Practices and Effectiveness<br/>David Randall Brandt, William A. Donohue<br/>Pages 95-111<br/>Assessing the Current State of Corporate Voice of the Customer Programs: Part One<br/>David Randall Brandt, William A. Donohue<br/>Pages 113-136<br/>Assessing the Current State of Corporate Voice of the Customer Programs: Part Two<br/>David Randall Brandt, William A. Donohue<br/>Pages 137-157<br/>Assessing the Current State of Corporate Voice of the Customer Programs: Part Three<br/>David Randall Brandt, William A. Donohue<br/>Pages 159-180<br/>Organizational Listening in 2024: Perspectives of Thought Leaders and Subject Matter Experts<br/>David Randall Brandt, William A. Donohue<br/>Pages 181-198<br/>Addressing Organizational Listening Challenges and Opportunities: Some Best Practices and Potential Solutions<br/>David Randall Brandt, William A. Donohue<br/>Pages 199-235<br/>Back Matter<br/>Pages 237-240<br/><br/>[https://link.springer.com/book/10.1007/978-3-031-58779-5] |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book argues that listening to constituents who reside outside organizational boundaries, but who are essential members of an organization’s ecosystem, is a vital constitutive element of organizational communication. It also attempts to demonstrate that, by and large, the field of organizational communication has neglected such listening.<br/><br/>The book goes on to introduce a conceptual and methodological framework organizations can use to assess listening practices and effectiveness. Through a combination of theory, research, and case illustrations, the book will be valuable to both scholars and practitioners in the fields of organizational communication, marketing, and public relations. It will provide insight and direction for theory-building, knowledge development, and implementation of best practices.<br/><br/>(https://link.springer.com/book/10.1007/978-3-031-58779-5) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Communication in organizations |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Donohue, William A |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Source of classification or shelving scheme | Dewey Decimal Classification |
No items available.