MARC details
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| fixed length control field |
06140nam a22002657a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20241203115510.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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241203b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781538155400 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.8 |
| Item number |
MIN |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Minsky, Laurence |
| 245 ## - TITLE STATEMENT |
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| Title |
Voice marketing: |
| Remainder of title |
harnessing the power of conversational AI to drive customer engagement |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc. |
Rowman & Littlefield |
| Place of publication, distribution, etc. |
Lanham |
| Date of publication, distribution, etc. |
2024 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
viii, 206 p. |
| 365 ## - TRADE PRICE |
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| Price type code |
GBP |
| Price amount |
30.00 |
| 500 ## - GENERAL NOTE |
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| General note |
Table of content:<br/>Foreword by Philip Kotler<br/><br/>Chapter 1: Marketing over Voice Applications<br/><br/>Guest Perspective 1: The Marketing Industry is Up Next for AI Disruption, by Paul Roetzer, AI Marketing Institute<br/><br/>Guest Perspective 2: The Google Voice Landscape, by Danny Bernstein, formerly of Google<br/><br/>Extended Case Study: Nike & Reebok New Product Introductions<br/><br/>Chapter 2: Branding in a Voice-First World<br/><br/>Guest Perspective 1: Why Brands Have a Crucial Role to Play in Our Voice-Activated Digital Future, by David Roth, The Store – WPP, BrandZ, and BAV Group<br/><br/>Guest Perspective 2: Deviating from General Purpose Assistants: Custom Intelligent Voice Assistants, by Jason Fields, Voicify<br/><br/>Extended Case Study: General Mills Lucky Charms Brand Building<br/><br/>Chapter 3: Audio Branding and Its Importance<br/><br/>Guest Perspective 1: The Science of Voice Branding, by Charles Spence, Oxford University<br/><br/>Guest Perspective 2: Black Voices Matter: The Quest for Sonic Diversity, by Steve Keller, Studio Resonate, SXM Media<br/><br/>Extended Case Study: McDonald’s UK Mobile Voice Ordering<br/><br/>Chapter 4: Understanding the Audience for Voice<br/><br/>Guest Perspective: Algorithmic Bias in Audio AI, by Kalinda Ukanwa, University of Southern California<br/><br/>Extended Case Study: Butterball Turkey Voice Hotline<br/><br/>Chapter 5: Data Privacy and Ethical Considerations<br/><br/>Guest Perspective: Trust: The Essential Element for the Growth of Voice Assistance, by John Stein, the Open Voice Network<br/><br/>Extended Case Study: Sony Hand Wash Tunes Help Families Fight COVID 19<br/><br/>Chapter 6: Goals and KPIs for Voice Marketing<br/><br/>Guest Perspective: Some Notes on Recent Voice Research: Listen to the Second Voice, by Michael Brazeal, Roosevelt University<br/><br/>Extended Case Study: Allstate Customer Care<br/><br/>Chapter 7: Developing Marketing Content for Voice<br/><br/>Guest Perspective: Content That Keeps Them Coming Back, by Sarah Andrew Wilson, Matchbox.io<br/><br/>Extended Case Study: Dominos<br/><br/>Chapter 8: The Advantage of Marketing the Voice Experience<br/><br/>Guest Perspective 1: Build It and They Won’t Come: Shout It from the Rooftops and They Will, by James Poulter, Vixen Labs<br/><br/>Guest Perspective 2: Beyond the Smart Speaker, Roger Kibbe, North America Bixby Labs, Samsung Research Americas<br/><br/>Extended Case Study: Using Your Voice to Share a Coke<br/><br/>Chapter 9: Analyzing, Maintaining, and Refining a Voice Strategy<br/><br/>Guest Perspective: Voice Analytics: Getting from Learning to Real World Value, by Romina Pankoke, Vixen Labs and Women in Voice<br/><br/>Extended Case Study: Finish Dishwasher Pro Detergent<br/><br/>Chapter 10: Voice Implementations Across Industries<br/><br/>Automotive Perspective: Industry Implications of Voice: Opportunities of Voice Apps in the Car, by Shyamala Prayaga, formerly of Ford Motor Company<br/><br/>Banking, Finance & Insurance Perspective: Improving the Customer Experience While Improving Operations, Robin Keira, Digitalscouting<br/><br/>Entertainment Perspective: Entertainment, Entertainment Marketing and Voice Tech, Donald Buckley Treehouse and (previously)Warner Bros.<br/><br/>Healthcare Perspective: Supporting Post Op Patients, by Sirish Kondabolu, Orthobullets<br/><br/>Retail Perspective: The Effect That Voice Will Have on Retail, by Gwen Morrison, WPP’s Global Retail Practice and Candezant Advisory and Manolo Almagro, Q Division<br/><br/>Extended Case Study: Mercedes Benz In-Care Experience<br/><br/>Chapter 11: Voice for Now and the Future<br/><br/>Glossary<br/><br/>Further Reading<br/><br/>Acknowledgments<br/><br/>About the Authors<br/><br/>Index<br/>[https://rowman.com/ISBN/9781538155394/Voice-Marketing-Harnessing-the-Power-of-Conversational-AI-to-Drive-Customer-Engagement] |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
<br/>“Hey Google, how can you help me reach more customers and strengthen my brand?”<br/><br/>Voice-enabled technologies are an integral part of our lives, and they present vast opportunities for marketers who are up to the challenge. With Voice Marketing: Harnessing the Power of Conversational AI to Drive Customer Engagement, marketers learn key strategies and tactics of the voice world while following a clear roadmap for developing and executing a voice marketing program.<br/><br/>How should marketers best approach voice and conversational AI to ensure an optimal return on their investments? Since voice can both activate consumer behavior and help build the brand image, what is the right media mix for a marketer? How does voice fit with a marketer’s other channels, particularly online and mobile? What is appropriate content for this new channel and how can a marketer best go about creating that content? What are the legal and ethical issues that marketers need to address? What makes for a good development partner to implement voice initiatives? And what metrics should marketers use to judge the success of their voice efforts?<br/><br/>Filled with real-world examples and behind-the-scenes stories, Voice Marketing is grounded in research-based theory and decades of experience. Case studies from the Allstate, Butterball, Coca-Cola, Domino's, Lucky Charms, Mercedes, Nike, Sony, Tide, and more combine with guest perspectives from the worlds of conversational AI, voice technology, academia, and marketing to deliver a ready-to-implement plan for success in the voice environment.<br/>(https://rowman.com/ISBN/9781538155394/Voice-Marketing-Harnessing-the-Power-of-Conversational-AI-to-Drive-Customer-Engagement) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Word -of-mouth advertising |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Social media-marketing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Artificial intelligence-Economic aspects |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Customer relations |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Westwater, Susan |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Westwater, Scot |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Fahey, Colleen |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
Book |
| Source of classification or shelving scheme |
Dewey Decimal Classification |