000			03616nam a22002297a 4500
005			20250408164113.0
008			250408b |||||||| |||| 00| 0 eng d
020			_a9781032774237
082			_a658.5 _bWIL
100			_aWilkinson, Fraser _922902
245			_aOperational excellence in your organization: _bthe change agent's handbook for transformative initiatives
260			_bRoutledge _aNew York _c2024
300			_axiv, 295 p.
365			_aGBP _b35.99
500			_aTable of contents: 1 Introduction 2 A Bit of Theory 3 Selecting the Right Problems 4 Regaining Control of an Emerging Situation (and How to Prevent Emerging Situations) 5 Deployment Methods 6 Improving 7 Sustaining Improvements with the Golden Triangle 8 Sustaining Improvements with the Daily Management Cycle: An Approach to Make Problem-Solving Systematic 9 Building the Capability: Culture, Leadership, and Transformation 10 Conclusions 11 Case Studies Appendices (https://www.routledge.com/Operational-Excellence-in-Your-Organization-The-Change-Agents-Handbook-for-Transformative-Initiatives/Wilkinson-Duval/p/book/9781032774237?srsltid=AfmBOop9Yx3EGHIA-ZkkTIYnv3lc0q62rNIccwyoPD_kq1r7YruknFTn)
520			_aOrganizations are under continued pressure to improve and innovate products and services to remain relevant and sustainable. In many cases, some form of “transformation” program is conceived to help achieve this aim. The transformation itself may include the deployment of systems and processes that make the organization more capable of sustaining improvements and driving future change. “Change Agents” often act as coaches, trainers, mentors, and facilitators to embed change. In practice, these Change Agents must deal with resistance throughout different levels of the organization. These Change Agents must be able to act as flexible, multi-situational problem solvers, and teachers of those problem-solving skills. Only organizations that have developed a strong problem-solving capability can hope to survive for sustained periods of time. This book describes many of the obstacles that Change Agents must overcome and the knowledge they need to make them credible with both leaders and the workforce they are tasked with navigating through an organizational transformation. Technical subjects such as diagnostic and improvement tools are described as well as pointing the reader in the direction of relevant theory and practical advice from the authors who have collectively more than 45 years of experience in such roles. Subject matter expertise in Lean Operations, Theory of Constraints, Six Sigma, Change Management, Excellence Models, Daily Management, and Problem Solving is used to describe some essential frameworks that can be brought together in a powerful system of improvement to aid organizations, but most importantly to support and encourage the Change Agent wherever they are in their career. At some point, leaders and managers will also be expected to act as Change Agents. This work brings together simple, universal, accessible, and practical resources to help guide those front-line Change Agents regardless of particular industry or experience. (https://www.routledge.com/Operational-Excellence-in-Your-Organization-The-Change-Agents-Handbook-for-Transformative-Initiatives/Wilkinson-Duval/p/book/9781032774237?srsltid=AfmBOop9Yx3EGHIA-ZkkTIYnv3lc0q62rNIccwyoPD_kq1r7YruknFTn)
650			_aProduction management
650			_aOrganizational behavior
650			_aStrategic planning
700			_aDuval, Hervé _922903
942			_cBK _2ddc
999			_c9904 _d9904