000			02975nam a2200265 4500
005			20250503124625.0
008			250503b |||||||| |||| 00| 0 eng d
020			_a9783031638749
082			_a658.7 _bKAN
100			_aKang, Parminder Singh _923748
245			_aService 4.0: _btechnology-enabled customer-centric supply chains
260			_bSpringer _aCham _c2024
300			_axv, 78 p.
365			_aEUR _b49.99
490			_aSpringer Briefs in Service Science
500			_aTable of contents: Front Matter Pages i-xv Download chapter PDF Introduction to Service 4.0 and Customer-Centric Supply Chains Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat Pages 1-10 Role of Big Data in Customer-Centric Service-Based Supply Chains Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat Pages 11-33 Analytics Models for Customer-Centric Service-Based Supply Chains Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat Pages 35-55 Achieving Customer-Centricity Through Data Analytics: Case Study on Women’s Clothing E-Commerce Reviews Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat Pages 57-70 Future of Customer-Centric Service-Based Supply Chains Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat Pages 71-78 [https://link.springer.com/book/10.1007/978-3-031-63875-6]
520			_aThis book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field. (https://link.springer.com/book/10.1007/978-3-031-63875-6)
650			_aBusiness logistics
650			_aSupply chain management
650			_aCustomer services
700			_aWang, Xiaojia _923749
700			_aSon, Joong Y _923750
700			_aJat, Mohsin _923751
942			_cBK _2ddc
999			_c9755 _d9755