000 07067nam a22002777a 4500
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008 250421b |||||||| |||| 00| 0 eng d
020 _a9781032412412
082 _a303.6
_bJOH
100 _aJohnson, Amy Janan
_923359
245 _aPersonal conflict management:
_btheory and practice
250 _a3rd
260 _bRoutledge
_aNew York
_c2025
300 _axii, 366 p.
365 _aGBP
_b74.99
500 _aTable of contents: List of Toolbox Resources List of Cases Preface Acknowledgments SECTION I: The Nature of Interpersonal Conflict and Its Causes 1. Conflict in Everyday Life: An Introduction What Is Interpersonal Conflict? Interpersonal Conflict Is Different From Argument, Persuasion, or Compliance‑Gaining Seven Assumptions About Interpersonal Conflict Beneficial Aspects of Interpersonal Conflict Summary Chapter Resources 2. Causes and Explanations for Conflict Conflict Topics Are Not Necessarily Conflict Causes Conflict Behaviors Are Motivated by Reasons That Make Sense Conflict Behaviors are Learned Goal Interference Causes Conflict Four Main Goals During Conflict Understanding the Causes of Conflict through Theory Theories Influencing Conflict Management Studies Summary Chapter Resources 3. Competitive and Cooperative Conflict Approaches The Competitive Perspective The Cooperative Approach Interests Versus Positions Applications of Patterns of Competitive and Cooperative Conflict Which Approach to Conflict Is Best? Constructive and Destructive Conflict Supportive and Defensive Climates Summary Chapter Resources 4. Sociocultural Context and Conflict Sex and Gender Race Age and Generation The Taking of Privilege Mastering Conflict Management Research Summary Chapter Resources 5. How Power and Trust Affect Conflict Power Trust Summary Chapter Resources SECTION II: Conflict Management Skills 6. Listening The Listening Process Barriers to Effective Listening Listening in Competitive and Cooperative Bargaining Types of Listening Eight Steps for Effective Listening During Conflict Summary Chapter Resources 7. Personality Traits Related to Conflict and Intrapersonal Conflict What Is a Conflict Style? Personality Styles Conflict Management Styles Three Conflict Management Strategies Conflict Styles Across Cultures Communication Styles That Impact Conflict Conversational Style Personality Variables Related to Conflict Intrapersonal Conflict Transforming Dysfunctional Communication Summary Chapter Resources 8. Negotiation What Is Negotiation? Contrasting Approaches to Negotiation Negotiation Framing Competitive Negotiation Cooperative Negotiation The Choices Negotiators Make When Is It Better Not to Negotiate? Summary Chapter Resources 9. Mediation Approaches to Solving Conflict Conflict Coaching Third-Party Resolution Processes Mediation Mediator Approaches E-Mediation The Balanced Model of Mediation Problem Solving Summary Chapter Resources 10. Conflict Assessment Understanding Conflict Comprehensively Simpler Conflict Analysis Tools Comprehensive Conflict Analysis Tools Transformation Is the Key to Changing Conflict Summary Chapter Resources SECTION III: Conflict in Context 11. Managing Difficult People in Conflict and the Aftermath of Conflict Bullying Causes of Bullying The Bullying Process Strategies for Victims Managing the Aftermath of Conflict: Anger, Apologies, Forgiveness and Reconciliation Anger Anger and Strong Emotions Apologies Forgiveness Reconciliation Summary Chapter Resources 12. Families and Conflict The Family as a Communication System Conflict Processes and the Family Privacy Management The Dark Side of Family Conflict Conflict Management Skills for Families Summary Chapter Resources 13. Conflict in Romantic Relationships and Friendships Romantic Relationships and Conflict Conflict Topics Among Intimates Conflict in Relationships: Good or Bad? When Conflict Turns Violent Friendship and Roommate Conflict Relationship Maintenance and Conflict Among Romantic Partners and Friendships Summary Chapter Resources 14. Conflict at the Workplace The Workplace Is a Unique Context Workplace Communication The Nature of Groups Conflict in the Work Setting Preventing and Managing Conflict at Work Summary Chapter Resources 15. Intercultural Conflict Culture Intercultural Interpersonal Relationships Media and Intercultural Conflict Theories Related to Intercultural Conflict New Media and Intercultural Conflict Summary Chapter Resources 16. Conflict and Social Media The World of Social Media Theories of Online Behavior Summary Chapter Resources Glossary Index [https://www.routledge.com/Personal-Conflict-Management-Theory-and-Practice/Johnson-Cionea-McCorkle-Reese/p/book/9781032412412?srsltid=AfmBOoqdVL_SCI0NtIP0xVpXfDpc8Rth9eVW8sAzjj7nmETF1xNFToDP]
520 _aThis third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges. Providing an understanding of the common causes of conflict, this edition continues its discussions of causes of conflict, what affects how conflict occurs and unfolds, and strategies to manage conflict. Separate chapters are dedicated to examining conflict in common, everyday contexts such as families, friendships, the workplace, or on social media. This edition also features updated information and examples, further connections between conflict and communication, a revised chapter on conflict in close relationships, as well as a new chapter on intercultural conflict. The book is ideal for introductory conflict and communication courses at the undergraduate or graduate level. An instructor manual, significantly updated as well, is also available online, including summaries of the chapters, activities, a test bank, and sample syllabi and assignments. Please visit www.routledge.com/ 9781032412412 (https://www.routledge.com/Personal-Conflict-Management-Theory-and-Practice/Johnson-Cionea-McCorkle-Reese/p/book/9781032412412?srsltid=AfmBOoqdVL_SCI0NtIP0xVpXfDpc8Rth9eVW8sAzjj7nmETF1xNFToDP)
650 _aInterpersonal relations
650 _aInterpersonal Communication
650 _aProblem solving
650 _aConflict management
700 _aCionea, Ioana A
_923360
700 _aMcCorkle, Suzanne
_923361
700 _aReese, Melanie J
_923362
942 _cBK
_2ddc
999 _c9670
_d9670