000			02372nam a22002297a 4500
999			_c910 _d910
005			20210301160338.0
008			210226b ||||| |||| 00| 0 eng d
020			_a9781498712484
082			_a658.4013 _bDUG
100			_aDuggan, Kevin J. _92203
245			_aBeyond the lean office: a novel on progressing from lean tools to operational excellence
260			_bCRC Press _aLondon _c2016
300			_a122 p.
365			_aGBP _b24.99
520			_aBook Description While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need. Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence. To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand. After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.
650			_aOrganizational behavior _9298
650			_aOrganizational change _9302
650			_aOrganizational effectiveness _91355
650			_aOffice management _92737
650			_aIndustrial management _9210
942			_2ddc _cBK