000			02682nam a22002297a 4500
005			20250411104933.0
008			250411b |||||||| |||| 00| 0 eng d
020			_a9781032537665
082			_a658.45 _bHEI
100			_aHeide, Mats _916004
245			_aStrategic listening: _bHow managers, coworkers, and organizations can become better at listening
260			_bRoutledge _aNew York _c2024
300			_axvi, 106 p.
365			_aGBP _b29.99
500			_aTable of contents: Chapter 1: Listening Chapter 2: Strategic Listening Chapter 3: Listening Culture Chapter 4: How you become a better listener Chapter 5: Listening and leadership Chapter 6: Coworkership and listening Chapter 7: How to create strategic listening (https://www.routledge.com/Strategic-Listening-How-Managers-Coworkers-and-Organizations-Can-Become-Better-at-Listening/Heide-Svingstedt/p/book/9781032537665)
520			_aListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening? (https://www.routledge.com/Strategic-Listening-How-Managers-Coworkers-and-Organizations-Can-Become-Better-at-Listening/Heide-Svingstedt/p/book/9781032537665)
650			_aCommunication in management
650			_aListening culture _923007
650			_aCommunication in organizations
700			_aSvingstedt, Anette _923008
942			_cBK _2ddc
999			_c9091 _d9091