000			03504nam a22002657a 4500
999			_c902 _d902
005			20210301140759.0
008			210301b ||||| |||| 00| 0 eng d
020			_a9781498721479
082			_a658.4022 _bJOH
100			_aJohn, Claudia St. _92232
245			_aTransforming teams: tips for improving collaboration and building trust
260			_bCRC Press _aBoca Raton _c2016
300			_axvi, 222 p.
365			_aGBP _b36.99
504			_aTable of Contents Introduction Eliza’s Bad Monday at HDS Tech Golden Nuggets Bedtime with Badger and Coyote Quiet Kirby The Stories We Tell Dear Old School Days The Communication Preferences of Homo sapiens The Language of DISC Sales vs. Customer Service The Only One You Can Change Is You Dave’s Critical Conversations Feedback for Claire Lunch with Karen It’s All about Trust Making Promises Managing Promises Unpacking Baggage and Restoring Trust Actions vs. Intentions Components of Collaboration What Eliza Knows—Resources for Managers: Components of Collaboration The Importance of Behavioral Style What You Can Do The Language of Trust What You Can Do Making and Managing Promises What You Can Do Critical Conversations What You Can Do The Badger and Coyote Bring It All Home Eliza’s Golden Nuggets for Managers
520			_aBook Description Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and operations management. This book explains why these breakdowns occur and details what you can do to correct them. A motivational management tale, Transforming Teams: Tips for Improving Collaboration and Building Trust is based on the author’s real-world experience as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to illustrate problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing, themselves. As the story unfolds, readers follow along and learn the three communication minefields that can derail and disrupt effective teamwork: breaking promises, avoiding conflict, and not holding each other accountable. Readers gain important insights as the characters end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others. Although there’s no silver bullet for solving team conflict, there are a number of proven tools and strategies that can help teams improve collaboration and productivity. This book presents these tools in a manner that any front-line manager can immediately deploy to help team members identify challenges objectively and take responsibility for improving the team dynamic.
650			_aPersonnel management _9410
650			_aTeams in the workplace _91990
650			_aOrganizational behavior _9298
650			_aOrganizational effectiveness _91355
650			_aTeams in the workplace--Management _92359
650			_aLeadership _9400
650			_aQuality of work life _92414
942			_2ddc _cBK