000			01225nam a22002057a 4500
005			20250102205647.0
008			250102b |||||||| |||| 00| 0 eng d
020			_a9788126554355
082			_a658.8 _bBAR
100			_aBarnes, Roy _920069
245			_aCustomer experience for dummies
260			_bWiley India Pvt. Ltd. _aNew Delhi _c2015
300			_axiv, 342 p.
365			_aINR _b549.00
520			_aCustomer Experience for Dummies helps you listen to your customers and offers friendly, practical and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book shows you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews and so much more. (https://www.wileyindia.com/customer-experience-for-dummies.html)
650			_aConsumer satisfaction
650			_aCustomer services
700			_aBob, Kelleher _920070
942			_cBK _2ddc
999			_c8105 _d8105