000			02560nam a22002177a 4500
005			20241116162843.0
008			241116b |||||||| |||| 00| 0 eng d
020			_a9789356403321
082			_a658.5 _bMCM
100			_aMcManus, John _918683
245			_aService operations management: _ba strategic perspective
260			_bBloomsbury Publishing India Pvt. Ltd. _aNew Delhi _c2023
300			_axvii, 317 p.
365			_aINR _b599.00
500			_aTable of Contents: Preface 1. Introducing Service Management and Strategic Development 2. Linking Service Management and Strategic Development 3. Linking Service Management, Strategic Implementation, Assessment and Review 4. Designing Service and Operational Processes 5. Contemporary Service and Operational Processes 6. Capacity, Demand Planning, Forecasting and Yield Management 7. Supply Chains, Logistics and Inventory Management 8. Service Operations and Quality Management 9. Procurement within Operations and Service Management 10. Decision Support Systems (DSS): Their Application and Use in Services 11. Continual Service Improvement and Knowledge Transfer Epilogue.
520			_aThis engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level. Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost. (https://www.bloomsbury.com/in/service-operations-management-9789356403321/)
650			_aOperations management
700			_aWinroth, Mats _918684
700			_aAngelis, Jannis _918685
942			_cBK _2ddc
999			_c7806 _d7806