000			02508nam a22002537a 4500
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008			250109b |||||||| |||| 00| 0 eng d
020			_a9780367512842
082			_a658.4013 _bLUT
100			_aLuthra, Sunil _920320
245			_aTotal quality management (TQM): _bprinciples, methods, and applications
260			_bCRC Press _aBoca Raton _c2020
300			_axxiv, 198 p.
365			_aGBP _b45.99
490			_aMathematical Engineering, Manufacturing, and Management Sciences
500			_aTable of content: Chapter 1. Concept of Quality. Chapter 2. Total Quality Management (TQM). Chapter 3. Quality Management Practices. Chapter 4. Customer Involvement. Chapter 5. Employee Involvement and Supplier Partnership. Chapter 6. Cost of Quality. Chapter 7. Organising for Quality. Chapter 8. Human Aspect in Management of Quality. Chapter 9. Total Productive Maintenance (TPM). Chapter 10. Quality Systems. [https://www.routledge.com/Total-Quality-Management-TQM-Principles-Methods-and-Applications/Luthra-Garg-Agarwal-Mangla/p/book/9780367512842?srsltid=AfmBOoqZl_Nxmqjr4Y-JlDGeVhz6Iqsc9svp99S8YRC93Cb4yTlAVtVA]
520			_aOrganisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions. (https://www.routledge.com/Total-Quality-Management-TQM-Principles-Methods-and-Applications/Luthra-Garg-Agarwal-Mangla/p/book/9780367512842?srsltid=AfmBOoqZl_Nxmqjr4Y-JlDGeVhz6Iqsc9svp99S8YRC93Cb4yTlAVtVA)
650			_aTotal quality management--Textbooks _920321
650			_aTotal productive maintenance--Textbooks _920322
700			_aGarg, Dixit _920323
700			_aAgarwal, Ashish _920324
700			_aMangla, Sachin K _920325
942			_cBK _2ddc
999			_c7403 _d7403