| 000 | 00638nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20240829193209.0 | ||
| 008 | 240829b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781259026812 | ||
| 082 |
_a658.8 _bZEI |
||
| 100 |
_aZeithaml, Valarie A. _9466 |
||
| 245 |
_aServices marketing: _bintegrating customer focus across the firm |
||
| 260 |
_aNew Delhi _bMcGraw Hill Education (India) Pvt. Ltd _c2013 |
||
| 300 | _a6th | ||
| 365 |
_aINR _b00.00 |
||
| 520 | _a | ||
| 650 |
_aService industries-marketing _9331 |
||
| 650 | _aCustomer services | ||
| 700 |
_aBitner, Mary Jo _9467 |
||
| 700 |
_aGremler, Dwayne D. _9468 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c7273 _d7273 |
||