000			00639nam a22002297a 4500
005			20240702110108.0
008			240702b |||||||| |||| 00| 0 eng d
020			_a9781591397830
082			_a658.1554 _bREI
100			_aReichheld, Fred _917125
245			_aUltimate question: _bfor driving good profits and true growth
260			_aBoston _bHarvard Business School Press _c2006
300			_axi, 211 p.
365			_aUSD _b26.95
520			_a
650			_aCustomer relations
650			_aConsumer satisfaction
650			_aEmployee motivation
650			_aLeadership
650			_aSuccess in business
942			_2ddc _cBK
999			_c6979 _d6979