| 000 | 02332nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20240207171540.0 | ||
| 008 | 240207b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781032009575 | ||
| 082 |
_a658.4092 _bHOS |
||
| 100 |
_aHoshmand, A. Reza _914056 |
||
| 245 |
_aService leadership: _bleading with competence, character and care in the service economy |
||
| 260 |
_bRoutledge _aNew York _c2022 |
||
| 300 | _a190 p. | ||
| 365 |
_aGBP _b52.99 |
||
| 500 | _a1. Introduction to Service Leadership 2. 21st Century Realities 3. Leadership Reorganized 4. Service Leadership Method 5. Dynamics of Service Leadership (The Promise) 6. Joyful Leadership 7. Ethical Dilemmas facing Service Leaders 8. Entrepreneurial Path in Service Leadership 9. Organic Vs. Mechanistic Structure for Leadership 10. Microenterprises and Service Leadership 11. Service Leadership in Times of Crisis | ||
| 520 | _aService Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly. | ||
| 650 |
_aLeadership _913022 |
||
| 700 |
_aChung, Po _915326 |
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| 942 |
_cBK _2ddc |
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| 999 |
_c5789 _d5789 |
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