000 | 01673nam a22002177a 4500 | ||
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005 | 20240206121626.0 | ||
008 | 240206b |||||||| |||| 00| 0 eng d | ||
020 | _a9780367494919 | ||
082 |
_a610.696 _bGOO |
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100 |
_aGoodwin, Scott _913941 |
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245 |
_aMeaningful healthcare experience design: _bimproving care for all generations |
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260 |
_bRoutledge _aNew York _c2020 |
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300 | _axvii, 304p. | ||
365 |
_aGBP _b39.99 |
||
520 | _aThis book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers. (https://www.routledge.com/Meaningful-Healthcare-Experience-Design-Improving-Care-for-All-Generations/Goodwin/p/book/9780367494919#) | ||
650 |
_aMedical care - Quality control _913160 |
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650 |
_aMedical personnel and patient _913135 |
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650 |
_aQuality assurance - Health care _915026 |
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650 |
_aMeaning (Psychology) _914862 |
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942 |
_cBK _2ddc |
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999 |
_c5673 _d5673 |