000			01888nam a22002417a 4500
999			_c271 _d271
005			20190830164639.0
008			190830b ||||| |||| 00| 0 eng d
020			_a9789353066314
082			_a658.562 _bBES
100			_aBesterfiled, Dale H. _9738
245			_aTotal quality management
250			_a5th
260			_bPearson India Education Services Pvt. Ltd. _aNew Delhi _c2019
300			_axxi, 621 p.
365			_aINR _b729.00
504			_aTable of Content 1) Introduction 2) Leadership 3) Customer Satisfaction 4) Employee Involvement 5) Continuous Process Improvement 6) Supplier Partnership 7) Performance Measures 8) Benchmarking 9) Information Technology 10) Quality Management Systems 11) Environmental and Occupational Health and Safety Management System 12) Quality Function Deployment 13) Quality by Design 14) Failure Mode and Effect Analysis 15) Products Liability 16) Total Productive Maintenance 17) Management Tools 18) Statistical Process Control 19) Experimental Design 20) Taguchi's Quality Engineering
520			_aOver the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.
650			_aTotal quality management _9739
700			_aBesterfield, Glen H. _9740
700			_aUrdhwareshe, Hemant. _9741
700			_aUrdhwareshe, Rashmi. _9742
942			_2ddc _cBK