000			00969 a2200193 4500
999			_c259 _d259
005			20190830151809.0
008			190830b ||||| |||| 00| 0 eng d
020			_a9783319318837
082			_a658.4053 _bPRO
100			_aProksch, Stephan _9718
245			_aConflict management
260			_bSpringer _aSwitzerland _c2016
300			_axi, 134 p.
365			_aEURO _b59.99
520			_aThis book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
650			_aConflict management _9719
700			_aPersonnel management _9720
942			_2ddc _cBK