000			02448nam a22002297a 4500
999			_c252 _d252
005			20200526132948.0
008			190830b ||||| |||| 00| 0 eng d
020			_a9781259005213
082			_a153.6 _bPAT
100			_aPatterson, Kerry _9706
245			_aCrucial conversations: tools for talking when stakes are high
250			_a2nd
260			_bMcGraw Hill Education (India) Pvt. Ltd. _aNew Delhi _c2018
300			_axviii, 244 p.
365			_aINR _b599.00
504			_aChapter 1: What's a Crucial Conversation? And Who Cares? Chapter 2: Mastering Crucial Conversations The Power of Dialogue Chapter 3: Start with Heart How to Stay Focused on What You Really Want Chapter 4: Learn to Look How to Notice When Safety Is at Risk Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything Chapter 6: Master My Stories How to Stay in Dialogue When You're Angry, Scared, or Hurt Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively Chapter 8: Explore Others' Paths How to Listen When Others Blow Up or Clam Up Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results Chapter 10: Yeah, But Advice for Tough Cases Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I've Learned About Crucial Conversations in the Past Ten Years
520			_a"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." -Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
650			_aInterpersonal communication _9707
700			_aGrenny, Joseph. _9708
700			_aMcMillan, Ron _9709
942			_2ddc _cBK