000 00597nam a22001937a 4500
999 _c2172
_d2172
005 20220225113056.0
008 220225b ||||| |||| 00| 0 eng d
020 _a9788176496124
082 _a658.812
_bFRI
100 _aFriedman, Nancy
_95060
245 _aCustomer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed
260 _bViva Books Private Ltd.
_aNew Delhi
_c2006
300 _axi, 149 p.
365 _aINR
_b135.00
520 _a.
650 _aConsumer complaints
_95640
650 _aConsumer satisfaction
_95219
942 _2ddc
_cBK