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_d173
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008 190824b ||||| |||| 00| 0 eng d
020 _a9788131500668
082 _a658.562
_bEVA
100 _aEvans, James R.
_9421
245 _aManaging for quality and performance excellence
260 _bCengage Learning India Pvt. Ltd.
_aNew Delhi
_c2014
300 _a782 p.
365 _aINR
_b725.00
504 _aTable of Content Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: BEYOND QUALITY: PERFORMANCE EXCELLENCE IN ORGANIZATIONS. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.
520 _aThe new edition of this definitive market leader and authoritative educational reference continues to provide unmatched coverage and insightful comparisons that guide your students through the intricacies of quality management today. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices, such as those reflected in the Baldrige Criteria. No other book offers coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards students find here. A wealth of first-hand, current examples from leading organizations throughout the world emphasize the practical aspects of the book's managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers.
650 _aQuality management
_9422
700 _aLindsay, William M.
_9423
942 _2ddc
_cBK