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020			_a9789332551855
082			_a658.562 _bSUM
100			_aSummers, Donna C.S. _94227
245			_aQuality management: creating and sustaining organizational effectiveness
250			_a2nd
260			_bPearson India Education Services Pvt. Ltd. _aNew Delhi _c2015
300			_axiv, 574 p.
365			_aINR _b629.00
504			_aTable of Content 1. Organizational Effectiveness. 2. Organizational Philosophy. 3. Quality Systems. 4. Creating a Customer Focus. 5. Organizational Leadership. 6. Strategic Planning. 7. Human Resource Development and Management. 8. Managing the Supply Chain 9. Measures of Organizational Success. 10. Benchmarking. 11. Process Management. 12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques. 14. Project Management. 15. Business Results.
520			_aAppropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance. Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
650			_aQuality Management _9422
942			_2ddc _cBK