000			01244 a2200193 4500
999			_c1214 _d1214
005			20210831130810.0
008			210831b ||||| |||| 00| 0 eng d
020			_a9788120352360
082			_a658.4058 _bSOP
100			_aSople, Vinod V. _93460
245			_aBusiness process outsourcing: a supply chain of expertise
250			_a2nd
260			_bPHI Learning Pvt. Ltd. _aNew Delhi _c2016
300			_axv, 300 p.
365			_aINR _b350.00
520			_aThe book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.
650			_aSupply Chain Mangement _93461
942			_2ddc _cBK