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	1.	Customer relationship management: concept, strategy, and tools by Kumar, V Kumar, V Reinartz, Werner Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2006 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 KUM. Lists: IT & Decision Sciences, Marketing. Place hold Add to cart (remove)
	2.	Strategic management of global manufacturing networks: aligning strategy, configuration, and coordination by Friedli, Thomas Thomas, Stefan Mundt, Andreas Material type: Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2014 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4012 FRI. Lists: Operation & quantitative Techniques, Public Policy & General Management. Place hold Add to cart (remove)
	3.	Design science methodology for information systems and software engineering by Wieringa, Roel J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2014 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 005.1 WIE. Place hold Add to cart (remove)

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