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	1.	Service management and marketing: customer management in service competition by Gronroos, Christian Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt. Ltd. 2016 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 GRO. Lists: IT & Decision Sciences, Marketing. Place hold Add to cart (remove)
	2.	The innovator's dilemma: when new technologies cause great firms to fail by Christensen, Clayton M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2013 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4 CHR. Lists: HR & OB, Public Policy & General Management. Place hold Add to cart (remove)
	3.	Services marketing: people, technology and strategy by Wirtz, Jochen Lovelock, Christopher Chatterjee, Jayanta Edition: 8th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson India Education Services Pvt. Ltd. 2018 Availability: Items available for loan: Indian Institute of Management LRC (7)Call number: 658.8 WIR, ... Lists: Marketing. Place hold Add to cart (remove)
	4.	Services marketing: integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill Education (India) Pvt. Ltd. 2018 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 ZEI. Lists: Marketing, Public Policy & General Management. Place hold Add to cart (remove)
	5.	Services marketing: people, technology and strategy by Wirtz, Jochen Lovelock, Christopher Chatterjee, Jayanta Edition: 7th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson India Education Services Pvt. Ltd. 2018 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 WIR. Lists: Finance & Accounting, Marketing. Place hold Add to cart (remove)
	6.	Service supply chain systems: a systems engineering approach by Choi, Tsan - Ming Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boco Raton CRC Press 2018 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.7 CHO. Lists: Marketing, Operation & quantitative Techniques. Place hold Add to cart (remove)
	7.	Salesforce service cloud for dummies by Paz, Jon Kelley, TJ Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt. Ltd. 2015 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 PAZ. Lists: Marketing, Public Policy & General Management. Place hold Add to cart (remove)
	8.	The innovator's dilemma: when new technologies cause great firms to fail by Christensen, Clayton M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2013 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4 CHR. Lists: Public Policy & General Management. Place hold Add to cart (remove)
	9.	Power of customer experience: how to use customer-centricity to drive sales and profitability by Newman, Martin Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Ltd. 2021 Availability: Not available: Indian Institute of Management LRC: Checked out (1). Lists: Marketing, Public Policy & General Management. Place hold Add to cart (remove)
	10.	Customer success: how innovative companies are reducing churn and growing recurring revenue by Mehta, Nick Steinman, Dan Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons, Inc. 2016 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 MEH. Lists: Marketing, Public Policy & General Management. Place hold Add to cart (remove)
	11.	The handbook of logistics and distribution management: understanding the supply chain by Rushton, Alan Croucher, Phil Baker, Peter Edition: 7th Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Limited 2022 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.788 RUS. Lists: HR & OB, Operation & quantitative Techniques. Place hold Add to cart (remove)

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