Total quality management

By:

Besterfiled, Dale H

Contributor(s):

Material type: Text

TextPublication details: Pearson India Education Services Pvt. Ltd. New Delhi 2019Edition: 5thDescription: xxi, 621 pISBN:

9789353066314

Subject(s):

Total quality management

DDC classification:

658.562 BES

Summary: Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.

List(s) this item appears in: Operation & quantitative Techniques

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Operations Management & Quantitative Techniques	658.562 BES (Browse shelf(Opens below))	1	Available		000558

Table of Content

1) Introduction
2) Leadership
3) Customer Satisfaction
4) Employee Involvement
5) Continuous Process Improvement
6) Supplier Partnership
7) Performance Measures
8) Benchmarking
9) Information Technology
10) Quality Management Systems
11) Environmental and Occupational Health and Safety Management System
12) Quality Function Deployment
13) Quality by Design
14) Failure Mode and Effect Analysis
15) Products Liability
16) Total Productive Maintenance
17) Management Tools
18) Statistical Process Control
19) Experimental Design
20) Taguchi's Quality Engineering

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.

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