Awakening compassion at work: the quiet power that elevates people and organizations

By:

Worline, Monica C

Contributor(s):

Dutton, Jane E

Material type: Text

TextPublication details: Berrett-Koehler Publishers Oakland 2017Description: xiii, 251 pISBN:

9781626564459

Subject(s):

DDC classification:

658.3 WOR

Summary: Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization—because ultimately, as they write, “Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.” (https://www.penguinrandomhouse.com/books/575201/awakening-compassion-at-work-by-monica-c-worline-and-jane-e-dutton/)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Human Resource and Organization Behvaiour	658.3 WOR (Browse shelf(Opens below))	1	Available		006562

Table of content:
CONTENTS 
Foreword ix
PART ONE: An Introduction to Suffering, Compassion, and Work 1

1 What Is Compassion at Work? 3  
2 Does Compassion at Work Really Matter? 13  
PART TWO: Awakening Compassion in Our Work Lives 31

3 Noticing: The Portal to Awakening Compassion 33  
4 Interpreting: The Key to Responding with Compassion 43  
5 Feeling: The Bridge to Compassionate Action 59  
6 Acting: The Moves That Alleviate Suffering at Work 75  
PART THREE: Awakening Compassion Competence in Organizations 93

7 Envisioning Compassion Competence 95  
8 Understanding Compassion Competence 113  
9 Designing for Compassion Competence 133  
10 Leading for Compassion Competence 165  
PART FOUR: Blueprints for Awakening Compassion at Work 189

11 Your Personal Blueprint for Compassion at Work 191  
12 Your Organization’s Blueprint for Competence 195  
13 Overcoming Obstacles to Compassion at Work 207  
EPILOGUE: A Call to Awaken 221

Notes 225

Acknowledgments 240

Index 243

About the Authors 251

Product Details
Paperback | $28.95
Published by Berrett-Koehler Publishers
Feb 20, 2017 | 272 Pages | 6 x 9 | ISBN 9781626564459
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[https://www.penguinrandomhouse.com/books/575201/awakening-compassion-at-work-by-monica-c-worline-and-jane-e-dutton/]

Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization—because ultimately, as they write, “Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.”

(https://www.penguinrandomhouse.com/books/575201/awakening-compassion-at-work-by-monica-c-worline-and-jane-e-dutton/)

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