Making knowledge management clickable: knowledge management systems strategy, design, and implementation
- Cham Springer 2022
- xvi, 318 p.
Table of contents: Table of contents (21 chapters) Front Matter Pages i-xvi Download chapter PDF Knowledge Management Primer Joseph Hilger, Zachary Wahl Pages 1-12 Download chapter PDF Part I Front Matter Pages 13-13 Download chapter PDF Assessing Your Organization’s KM Strengths and Weaknesses (Current State) Joseph Hilger, Zachary Wahl Pages 15-57 Download chapter PDF Understanding Your Organization’s Future KM Needs (Target State) Joseph Hilger, Zachary Wahl Pages 59-75 Download chapter PDF Creating the Target State Vision Joseph Hilger, Zachary Wahl Pages 77-86 Download chapter PDF Getting from Here to There (KM Transformation Roadmap) Joseph Hilger, Zachary Wahl Pages 87-116 Download chapter PDF Part II Front Matter Pages 117-117 Download chapter PDF Content Management Solutions Joseph Hilger, Zachary Wahl Pages 119-146 Download chapter PDF Collaboration Suites Joseph Hilger, Zachary Wahl Pages 147-154 Download chapter PDF Learning Management Systems Joseph Hilger, Zachary Wahl Pages 155-161 Download chapter PDF Enterprise Search Joseph Hilger, Zachary Wahl Pages 163-179 Download chapter PDF Taxonomy Management Joseph Hilger, Zachary Wahl Pages 181-185 Download chapter PDF Data Catalogs and Governance Tools Joseph Hilger, Zachary Wahl Pages 187-192 Download chapter PDF Text Analytics Tools Joseph Hilger, Zachary Wahl Pages 193-197 Download chapter PDF Graph Databases Joseph Hilger, Zachary Wahl Pages 199-208 Download chapter PDF KM as a Foundation for Enterprise Artificial Intelligence Joseph Hilger, Zachary Wahl Pages 209-215 Download chapter PDF Integration Patterns for KM Systems Joseph Hilger, Zachary Wahl Pages 217-224 Download chapter PDF Part III Front Matter Pages 225-225 Download chapter PDF Project Phases Joseph Hilger, Zachary Wahl Pages 227-240 (https://link.springer.com/book/10.1007/978-3-030-92385-3)
This book bridges the gap between knowledge management and technology. It embraces the complete lifecycle of knowledge, information, and data from how knowledge flows through an organization to how end users want to handle it and experience it. Whether your intent is to design and implement a single technology or a complete collection of KM systems, this book provides the foundations necessary for success. It will help you understand your organization’s needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and finally build a system that your users will embrace and which will realize meaningful business value for your organization.
The book is the culmination of the authors’ collective careers, a combined sixty years of experience doing exactly what is detailed in this book. Their guidance has been honed by their own successes and failures as well as many others they have researched in order to provide a comprehensive study on KM transformations and the technologies that help to enable them. They have successfully applied this knowledge as the founders and leaders of the world’s largest dedicated knowledge management consultancy, which runs these projects for many of the world’s most complex organizations. They are writing as practitioners directly to other practitioners with the intent to enable them to apply and benefit from their knowledge and experience.
“Compelling reading for KM practitioners looking to ensure their technology decisions support their business and organizational objectives.”
- Margot Brown, Director of Knowledge Management, World Bank Group
"We are two years into our KM Transformation and if I’d had this book beforehand, it would have made the journey smoother and faster! This is a great playbook for how to plan, organize, and execute a KM transformation."
- Stephanie Hill, Senior Director, Global Customer Services, PayPal