TY - BOOK AU - Brandt, David Randall AU - Donohue, William A TI - Organizational listening and response: attending to external stakeholders T2 - New Perspectives in Organizational Communication SN - 9783031587788 U1 - 658.45 PY - 2024/// CY - Cham PB - Palgrave Macmillan KW - Communication in organizations N1 - Table of content: The Organizational Listening Imperative David Randall Brandt, William A. Donohue Pages 1-17 Foundations of Organizational Listening David Randall Brandt, William A. Donohue Pages 19-40 A Conceptual Model of Listening and Responding to External Stakeholders David Randall Brandt, William A. Donohue Pages 41-70 Capturing and Leveraging the “Voice of the Customer” David Randall Brandt, William A. Donohue Pages 71-93 A Program of Research on Organizational Listening Practices and Effectiveness David Randall Brandt, William A. Donohue Pages 95-111 Assessing the Current State of Corporate Voice of the Customer Programs: Part One David Randall Brandt, William A. Donohue Pages 113-136 Assessing the Current State of Corporate Voice of the Customer Programs: Part Two David Randall Brandt, William A. Donohue Pages 137-157 Assessing the Current State of Corporate Voice of the Customer Programs: Part Three David Randall Brandt, William A. Donohue Pages 159-180 Organizational Listening in 2024: Perspectives of Thought Leaders and Subject Matter Experts David Randall Brandt, William A. Donohue Pages 181-198 Addressing Organizational Listening Challenges and Opportunities: Some Best Practices and Potential Solutions David Randall Brandt, William A. Donohue Pages 199-235 Back Matter Pages 237-240 [https://link.springer.com/book/10.1007/978-3-031-58779-5] N2 - This book argues that listening to constituents who reside outside organizational boundaries, but who are essential members of an organization’s ecosystem, is a vital constitutive element of organizational communication. It also attempts to demonstrate that, by and large, the field of organizational communication has neglected such listening. The book goes on to introduce a conceptual and methodological framework organizations can use to assess listening practices and effectiveness. Through a combination of theory, research, and case illustrations, the book will be valuable to both scholars and practitioners in the fields of organizational communication, marketing, and public relations. It will provide insight and direction for theory-building, knowledge development, and implementation of best practices. (https://link.springer.com/book/10.1007/978-3-031-58779-5) ER -