TY  - BOOK
AU  - Seybold, Patricia B.
AU  - Marshak, Ronni T.
TI  - Customers.com: how to create a profitable business strategy for the internet and beyond
SN  - 9780812930375
U1  - 658.812 
PY  - 1998///
CY  - New York
PB  - Times Business
KW  - Customer services--Communication systems
KW  - Internet marketing
ER  -