Smith, Ellen Reid <br/><br/>
E-loyalty:  How to keep customers coming back to your website 

 - New York  HarperCollins Publishers  2000 
 - xvi, 287 p. 
<br/><br/>   
<br/><br/><label>ISBN: </label>9780066620701 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Electronic commerce
<br/><br/><label>Dewey Class. No.: </label>658.812  / SMI