TY  - BOOK
AU  - Harvard Business Review
TI  - Harvard business essentials: business communication: 9 steps to help you engage your audience
SN  - 9781591391135
U1  - 651.7 
PY  - 2003///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Business communication
N2  - This practical guide offers readers a clear and comprehensive overview on how to communicate effectively for every business situation, from sensitive feedback to employees to persuasive communications for customers. It offers advice for improving writing skills, oral presentations, and one-on-one dealings with others
ER  -