Crucial conversations: tools for talking when stakes are high
- 2nd
- New Delhi McGraw Hill Education (India) Pvt. Ltd. 2018
- xviii, 244 p.
Chapter 1: What's a Crucial Conversation? And Who Cares? Chapter 2: Mastering Crucial Conversations The Power of Dialogue Chapter 3: Start with Heart How to Stay Focused on What You Really Want Chapter 4: Learn to Look How to Notice When Safety Is at Risk Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything Chapter 6: Master My Stories How to Stay in Dialogue When You're Angry, Scared, or Hurt Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively Chapter 8: Explore Others' Paths How to Listen When Others Blow Up or Clam Up Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results Chapter 10: Yeah, But Advice for Tough Cases Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I've Learned About Crucial Conversations in the Past Ten Years
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." -Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive