Friedman, Nancy <br/><br/>
Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed 

 - New Delhi  Viva Books Private Ltd.  2006 
 - xi, 149 p. 
<br/><br/> . 
<br/><br/><label>ISBN: </label>9788176496124 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812  / FRI