TY  - BOOK
AU  - Lynn, Adele B.
TI  - The EQ difference: a powerful plan for putting emotional intelligence to work
SN  - 9780814408445
U1  - 152.4 
PY  - 2004///
CY  - New York
PB  - Amacom
KW  - Emotional intelligence
KW  - Work--Psychological aspects
N2  - About the Book

Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results
ER  -