TY  - GEN
AU  - Sople, Vinod V.
TI  - Business process outsourcing: a supply chain of expertise
SN  - 9788120352360
U1  - 658.4058 
PY  - 2016///
CY  - New Delhi
PB  - PHI Learning Pvt. Ltd.
KW  - Supply Chain Mangement
N2  - The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise.

In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles
ER  -