The inclusive, empathetic, and relational supervisor: managing diverse employees through interpersonal relationships

By:

Bakhshandeh, Behnam

Contributor(s):

Material type: Text

TextSeries: The Successful Supervisory LeadershipPublication details: Routledge New York 2024Description: xxxv, 331 pISBN:

9781032537689

Subject(s):

DDC classification:

658.4092 BAK

Summary: Supervisors are the bridge between line employees and middle/upper management. Therefore, they must effectively communicate across the organization to be responsive and thoughtful leaders. With work being more global, organizations are taking advantage of remote work, and the workforce is now more diverse and decentralized, making the workplace more dynamic and complex. However, diversity can be one of the most controversial and least understood business topics because of the issues regarding quality, leadership, and ethics (Anand & Winters, 2008). An inclusive supervisor will ensure that their direct reports are treated fairly and respectfully but never made to feel less than anyone else. They will be a critical success factor in supporting the business case for diversity, equity, inclusion, and belonging (DEI&B) as a critical strategy in a globally competitive market. This book builds on the belief that people are the most valuable resource and that everyone should be treated with dignity and respect. The authors will provide tools to self-assess intrapersonal/interpersonal communication, develop a positive work environment, and evaluate listening skills. A list of competencies to be an effective communicator will be provided. Key concepts such as cross-cultural competence, generational cohort, critical race theory, emotional intelligence, emotional contagion, social exchange theory, and interpersonal competency will be explored. This book provides strategies for building solid relationships with team members; uses positivity as a foundational practice to lead and encourage other employees; provides guidelines on how to hold employees accountable and set high expectations; presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors; and offers various approaches for managing time and increasing productivity. (https://www.routledge.com/The-Inclusive-Empathetic-and-Relational-Supervisor-Managing-Diverse-Employees-through-Interpersonal-Relationships/Bakhshandeh-Rothwell-Zaballero/p/book/9781032537689?srsltid=AfmBOoot8jek6n0YO6BKcUhzBgQFfYJnn4r3quWMILeSGMj6qD3IQppE)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Human Resource and Organization Behvaiour	658.4092 BAK (Browse shelf(Opens below))	1	Available		007456

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Previous	658.409 THO The outsiders:	658.409019 GOL Working with emotional intelligence	658.4092 AND The essence of leadership: maintaining emotional independence in situations requiring change	658.4092 BAK The inclusive, empathetic, and relational supervisor: managing diverse employees through interpersonal relationships	658.4092 BAL Leading from the top: directors who make the difference	658.4092 BAR Yes to the mess: surprising leadership lessons from jazz	658.4092 BER Developing leadership talent	Next

Supervisors are the bridge between line employees and middle/upper management. Therefore, they must effectively communicate across the organization to be responsive and thoughtful leaders. With work being more global, organizations are taking advantage of remote work, and the workforce is now more diverse and decentralized, making the workplace more dynamic and complex. However, diversity can be one of the most controversial and least understood business topics because of the issues regarding quality, leadership, and ethics (Anand & Winters, 2008).

An inclusive supervisor will ensure that their direct reports are treated fairly and respectfully but never made to feel less than anyone else. They will be a critical success factor in supporting the business case for diversity, equity, inclusion, and belonging (DEI&B) as a critical strategy in a globally competitive market.

This book builds on the belief that people are the most valuable resource and that everyone should be treated with dignity and respect. The authors will provide tools to self-assess intrapersonal/interpersonal communication, develop a positive work environment, and evaluate listening skills.

A list of competencies to be an effective communicator will be provided. Key concepts such as cross-cultural competence, generational cohort, critical race theory, emotional intelligence, emotional contagion, social exchange theory, and interpersonal competency will be explored.

This book provides strategies for building solid relationships with team members; uses positivity as a foundational practice to lead and encourage other employees; provides guidelines on how to hold employees accountable and set high expectations; presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors; and offers various approaches for managing time and increasing productivity.

(https://www.routledge.com/The-Inclusive-Empathetic-and-Relational-Supervisor-Managing-Diverse-Employees-through-Interpersonal-Relationships/Bakhshandeh-Rothwell-Zaballero/p/book/9781032537689?srsltid=AfmBOoot8jek6n0YO6BKcUhzBgQFfYJnn4r3quWMILeSGMj6qD3IQppE)

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