Total quality management (TQM): principles, methods, and applications

By:

Luthra, Sunil

Contributor(s):

Material type: Text

TextSeries: Mathematical Engineering, Manufacturing, and Management SciencesPublication details: CRC Press Boca Raton 2020Description: xxiv, 198 pISBN:

9780367512842

Subject(s):

DDC classification:

658.4013 LUT

Summary: Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions. (https://www.routledge.com/Total-Quality-Management-TQM-Principles-Methods-and-Applications/Luthra-Garg-Agarwal-Mangla/p/book/9780367512842?srsltid=AfmBOoqZl_Nxmqjr4Y-JlDGeVhz6Iqsc9svp99S8YRC93Cb4yTlAVtVA)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Human Resource and Organization Behvaiour	658.4013 LUT (Browse shelf(Opens below))	1	Available		007153

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Previous	658.4012 WOM Lean thinking: banish waste and create wealth in your corporation	658.4013 AND Continuous improvement: seek perfection, embrace scientific thinking, focus on process, assure quality at the source, and improve flow and pull	658.4013 DEM Performance management systems: design, diagnosis and use	658.4013 LUT Total quality management (TQM): principles, methods, and applications	658.4013 MOR Be data driven:	658.402 DAF Understanding the theory and design of organization	658.402 KAP Managing large teams:	Next

Table of content:
Chapter 1. Concept of Quality. Chapter 2. Total Quality Management (TQM). Chapter 3. Quality Management Practices. Chapter 4. Customer Involvement. Chapter 5. Employee Involvement and Supplier Partnership. Chapter 6. Cost of Quality. Chapter 7. Organising for Quality. Chapter 8. Human Aspect in Management of Quality. Chapter 9. Total Productive Maintenance (TPM). Chapter 10. Quality Systems.
[https://www.routledge.com/Total-Quality-Management-TQM-Principles-Methods-and-Applications/Luthra-Garg-Agarwal-Mangla/p/book/9780367512842?srsltid=AfmBOoqZl_Nxmqjr4Y-JlDGeVhz6Iqsc9svp99S8YRC93Cb4yTlAVtVA]

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation.

This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).

Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process.

A solutions manual and power point presentations slides are available for qualified adoptions.
(https://www.routledge.com/Total-Quality-Management-TQM-Principles-Methods-and-Applications/Luthra-Garg-Agarwal-Mangla/p/book/9780367512842?srsltid=AfmBOoqZl_Nxmqjr4Y-JlDGeVhz6Iqsc9svp99S8YRC93Cb4yTlAVtVA)

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