Quality management

Part One: Foundations of Quality Management 1 Fundamentals of Quality 2 Deming’s Theory of Management 3 Fundamentals of Statistical Studies 4 Defining and Documenting a Process Part 2- Tools and Methods for Analytic Studies 5 Basic Probability and Statistics 5-App Using Windows 6 Stabilizing and Improving and Process with Control Charts 7 Attribute Control Charts 8 Variables Control Charts 9 Out-of-Control Patterns 10 Diagnosing a Process 11 Process Capability and Improvement Studies 12 Design of Experiments 13 Inspection Policy Part 3- Administrative Systems for Quality Management 14 The Fork Model for Quality Management –The handle-Transformation 15 The Fork Model for Quality Management – The neck -Management 16 The Fork Model for Quality Management- Prong 1-Daily Management 17-The Fork Model for Quality Management –Prong 2-Cross Functional Management 18-The Fork Model for Quality Management –Prong 3-Policy Management 19-Resource Requirements Part 4-Current thinking about Statistical Practice 20-Six Sigma Management

Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality improvement, including Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position, thorough coverage of process improvement, Six Sigma, the DMAIC model, and much more The text is motivated by integrated quality improvement stories, examples, and mini-case studies to help students better understand the application and impact of Quality Management and Improvement. The third edition includes a major new section on quality administration.