The power of standards: hybrid authority and the globalisation of services

By:

Graz, Jean-Christophe

Material type: Text

TextPublication details: Cambridge University Press New Jersey 2019Description: x, 258 pISBN:

9781108499866

Subject(s):

DDC classification:

658.562 GRA

Summary: Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for manufactured goods? Graz draws on international political economy and cognate fields to present strong theoretical arguments, compelling research and surprising evidence on the role of standards in the global expansion of services, with in-depth studies of their institutional environment and cases including the insurance industry and business process outsourcing in India. The power of standards resembles a form of transnational hybrid authority, in which ambiguity should be seen as a generic attribute, defining not only the status of public and private actors involved in standardisation and regulation, but also the scope of issues concerned and the space in which such authority is recognised when complying to standards.

List(s) this item appears in: Public Policy & General Management | Finance & Accounting

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Public Policy & General Management	658.562 GRA (Browse shelf(Opens below))	1	Available		002898

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Previous	658.514 KEL The art of agile product ownership: a guide for product managers, business analysts, and entrepreneurs	658.514 LOT Decisively digital:	658.514 MAR Technological innovation: an intellectual capital-based view	658.562 GRA The power of standards: hybrid authority and the globalisation of services	658.575 END Innovation management	658.7 SCH Supply chain risk management: an emerging discipline	658.72 BAR Effective strategic sourcing: how the world's leading companies are doing well by doing good	Next

Table of Contents
Introduction
1. The rise of transnational hybrid authority: a primer
2. Service offshoring: the new frontier of globalisation
3. Standards as regulation
4. Doubling security: prudential standards for insurance regulation
5. Standards to create new insurance markets
6. The world office
7. Standards and business process outsourcing in India
Conclusions.

Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for manufactured goods? Graz draws on international political economy and cognate fields to present strong theoretical arguments, compelling research and surprising evidence on the role of standards in the global expansion of services, with in-depth studies of their institutional environment and cases including the insurance industry and business process outsourcing in India. The power of standards resembles a form of transnational hybrid authority, in which ambiguity should be seen as a generic attribute, defining not only the status of public and private actors involved in standardisation and regulation, but also the scope of issues concerned and the space in which such authority is recognised when complying to standards.

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